Guarantees and Return Policy
30-day Money Back GuaranteeIf for any reason you are not satisfied with our products, you may call us and obtain a Return Merchandise Authorization (RMA) number, allowing you to return purchased products with within 30 calendar days from the date shipped for full credit, refund, or exchange. The following conditions apply:
- The RMA number must be clearly written on or directly next to the shipping label on the outside of the box. We will not accept returns if the approved RMA number is not on the return shipment.
- Products must be returned in the same condition as you received them. Please repackage products carefully to prevent damage in transit. Please fully insure items. We are not liable for lost or damaged returns.
- We do not refund or credit shipping charges. You pay for the return shipping cost as well as the shipping and handling amount you were charged when we processed your order. Also, if you are requesting an exchange, we may charge you an additional shipping charge to send the new items back to you.
- No refunds for returned sound recordings (cassettes & CD's), videotapes/DVDs, or software. These items may be returned for credit or exchange only, but only if they are unopened/still sealed.
Exceptions to our return policy:
- We don't make shipping mistakes very often, but if we ship you the wrong product, we'll pay both the return shipping costs as well as the cost to send you the right product. Please contact us first for return instructions.
- Special orders are generally not returnable. You'll know if you made a special order because it won't be available on our web site. We can often get products not listed so just ask us.
- Periodically, we may offer special promotions (like clearance sales) which are not returnable or which have different terms. When other terms are specified, they take precedence over our regular return policy.